Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders within the United States typically arrive in 3 to 8 business days after processing. Processing takes an additional 3–5 business days. Tracking is included with every order.
How much does shipping cost?
Standard shipping is free on every order within the United States.
Do you ship internationally?
At this time we ship within the United States only.
Will I get tracking?
Yes. Once your order ships, we'll email you tracking information.
Orders & Payment
Can I change or cancel my order?
If your order hasn't been processed yet, contact us right away at support@tideslow.com and we'll do our best to help. Once an order is processed, it can no longer be cancelled.
What payment methods do you accept?
We accept all major credit and debit cards, and other payment options shown at checkout.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, and with proof of purchase. Contact us to start a return before sending anything back.
How long do refunds take?
Once your return is approved, refunds are processed to your original payment method within 14 business days. Your bank or card issuer may need additional time to post it.
Products
Are your products covered by any guarantee?
If an item arrives damaged, defective, or incorrect, contact us immediately and we'll make it right.
Still have questions?
Email us anytime at support@tideslow.com — we're happy to help.